Tuesday, May 12, 2009

City-Link Malaysia (HEADQUARTERS)

City-Link Malaysia (HEADQUARTERS)

Shah Alam


No. 3A, Jalan Akitek U1/22, Seksyen U1,
HICOM Glenmarie Industrial Park,
40000 Shah Alam,
Selangor Darul Ehsan.
03-5569 2188
03-5569 2116

4 comments:

  1. Good Morning to Whom It May Concern,

    For your easy reference this is the Ref. Mo. for the document 060301211689141 sent on 8th Sept 2011.

    On 8th Sept 2011 I have sent a document to Hajah Zainah bt Mahmud at No. 38 Parit Nibong 34920 Bandar Baharu Kedah witha ll the contact number stated. On 10th Sept 2011 City Link parit Buntar called my house and spoke to my father and asked him to collect the document from City Link Office in Parit Buntar. Knowing that this is really the STYLE OF CITY LINK SERVICE, my father told the person from City Link Parit Buntar to deliver the document to the address stated. Because this is not the very first time City Link asked him to collect the document from their office in Parit Buntar. We have been keeping quiet since my father always happened to be around that area. So just close one eye. But last Saturday it was really bad when City Link Parit Buntar mentioned that they didn't have despatch boy to deliver the document and the document can only be delivered on Monday 12th Sept 2011 which is TODAY!!!!

    I called City Link Customer Service HQ and spoke to Miss Shikin at about 10:00 a.m. today and she was really nice to handle the matter and promised to look into it. At about 11:30a.m. there was a personnel called me from the number 03-5033 3800 (sorry I didn't manager to get his/her name) and told me another SAD STORY. I assumed the staff is SHE and she told me there are certain area that City Link does not cover. I was so shocked when she mentioned this because if the area is not covered why at the very first place when I wanted to send the document City Link never reject the document. She said that only when the document reached Kajang then only they know that the area is not covered!!!!! I was really amazed on how she really can answer me this and to my very surprise she can say that was not their mistake. Gosshh...I told her I have used ABX, DHL and PosLaju and they can even send the document to the doorstep within 2 days period. DHL even tool ONE day to deliver.

    I hope you can assist me to solve the problem. Please tell me if this area is not covered then put it in writing that this is not covered. I am paying for your service and this is what I am receiving so called a Professional Courier Service.

    I can be reached at 019-262 5602 or may be I just refer to Persatuan Pengguna and ask them what is my right when this issue arise. Because I am not good in your terms and conditions, may be somebody can clarify the matter ASAP.

    Sorry to say....you better teach Parit Buntar Branch how to serve your customer.

    Thanks but no thanks

    ReplyDelete
  2. I shared the same bad experience with you. Sent an important document on 8.2.2012 to my client. Until 13.2.2012 (5 days) my client has not received the document yet. The document could have reached earlier via normal post. Excuse given by customer service is cannot locate the place(when the customer's address is only in Damansara Indah) and shortage of manpower. This is their internal problem. Not enough staff and cannot deliver better close down the business. Pls stop using Citylink cos' they just dont know how to link all the destinations even in Malaysia.

    ReplyDelete
  3. courier service is very low at kuching....!!!!!

    ReplyDelete
  4. Very bad service.

    ReplyDelete

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